Aether Tools
Contact & Support

Contact Aether Tools.

Need help with a download or a technical problem? Check what to include in your report. This page also covers website issues and legal or privacy requests.

Choose the subject

Support Topics

Choose the topic that matches your issue and check which details to send.

General Support

Questions about the website, downloads, setup or compatibility. Include a short description and the relevant page URL.

Prepare your message

File or Download Issue

Broken downloads, wrong files, checksum mismatches, corrupted archives or a version that differs from the release record.

Report a file issue

Website Issue

A broken page or link, missing image, layout problem or a page that does not display correctly on mobile.

Report a website issue

Legal / Privacy

Privacy and data requests, content concerns, trademark or copyright matters, and takedown requests.

Legal and privacy details
A useful first message

What to Include

Include the page, release and steps that led to the problem.

Page URL & product name
The exact page and the product involved, if relevant.
Release version
The version you downloaded or the version shown on the page.
System & game version
Your operating system, plus the game build for compatibility questions.
What happened
A short description, what you expected and how to reproduce the problem.
Helpful screenshot
The error or affected part of the page, with personal information removed.
File checksum
Your downloaded file’s SHA-256 when the issue concerns an archive.
Downloads & archives

Reporting a File Issue

If the ZIP does not open, the download fails or the file differs from the release record, include these four checks.

  1. Check the version

    Compare your copy with the version listed beside the download.

  2. Check the file size

    Record the size of the saved archive and the size shown on the page.

  3. Compare SHA-256

    Include the hash you calculated and the published value if they differ.

  4. Identify the source

    Give the exact page URL and filename, including any error message.

Describe the problem

Technical Support

The exact error and the steps that trigger it are more useful than a general description such as “it does not work.”

Useful technical details
  • Your Windows version and, for website issues, browser and device.
  • The exact error message, copied as text when possible.
  • A screenshot if it helps show the error or layout problem.
  • When it happened and the action you were taking.
  • Whether it happens every time or only under certain conditions.

For a mobile display issue, mention the phone and browser, and whether the page was in portrait or landscape.

Keep the report focused

Before You Send a Message

  • Describe the issue in one message and keep follow-up details in the same conversation.
  • Avoid sending the same request multiple times.
  • Attach only screenshots or log excerpts that help explain the issue.

Please do not send passwords, access codes, authentication tokens or other sensitive account information.

Security-related reports

Identify the affected page or file and describe the behavior you observed. Remove sensitive values from any supporting details.